Shipping Policy

This Shipping Policy explains how the Maison despatches and delivers orders placed on www.themaisonworld.com, the timelines we operate to, who carries the parcel, and what happens if something goes wrong in transit. It is to be read together with our Returns Policy (/returns-policy), Refund Policy (/refund-policy), and Terms of Service (/terms). Operated by Ms. Sadhana Ojha, sole proprietor trading as Ivanaa's Beautify (GSTIN 23AAGPO8569E1ZH), 34 Sheshadri Colony, Kila Medan, Mari Mata Square, Indore, Madhya Pradesh – 452006, India.

We despatch to addresses serviceable by our courier partners across India — covering more than 28,000 PIN codes. A small number of remote locations and military addresses may not be serviceable; the cart will display a notice at checkout if your PIN code is unsupported. We do not currently ship outside India. International despatch will be announced separately when available.

Orders are processed on business days (Monday to Saturday, excluding national and gazetted holidays). Despatch SLA. Orders placed before 4:00 PM IST on a business day are typically picked, packed, and handed to the courier within 24 hours. Orders placed after that cut-off, on Sundays, or on public holidays move to the next business day's processing batch. Confirmation. Once an order is handed to the courier, you receive an SMS, an email, and (where you have opted in) a WhatsApp notification with the courier name, the AWB / tracking number, and a tracking link. Verification. Orders that fail our routine fraud and address checks may be held for verification. We will contact you on the registered phone or email before despatching.

Delivery timelines are estimates given by our courier partners and are not guaranteed dates. They may extend during festive periods, monsoon disruptions, civil disturbances, or in declared force-majeure events. Standard Delivery — 5 to 7 business days from despatch. No additional charge. Express Delivery — 2 to 3 business days from despatch. Additional charge of ₹199 at checkout, where available for the destination PIN code. Free standard shipping is offered on orders with an order value of ₹2,000 or above (after discounts, before taxes). Below this threshold, a flat shipping fee is shown at checkout. Remote and far-flung PIN codes (Lakshadweep, parts of Andaman & Nicobar, parts of Ladakh, parts of the North-East) may take longer than the standard window. The cart will indicate where this applies.

All applicable shipping charges are itemised on the cart and the order-summary screen before payment. The charge is inclusive of insurance for the value of the parcel during transit; you do not pay any separate insurance fee. Free shipping is available on orders of ₹2,000 or above as set out above. Express delivery is chargeable separately even where standard delivery is free. Cash on Delivery is not currently offered. All orders are pre-paid through the payment methods listed at checkout.

We work with reputed national logistics providers — currently including Bluedart, Delhivery, DTDC, India Post Speed Post, Shadowfax and Xpressbees — and add or rotate partners based on serviceability and quality of service. The exact carrier is selected at the time of despatch by destination, value, and route. Each courier handles parcels under its own published terms of carriage. Where a complaint involves the courier directly (rough handling, attempted-delivery disputes), we coordinate with the carrier on your behalf and keep you informed.

You can track your parcel using the AWB number sent with your despatch confirmation: • On the Maison from your /orders page once you are signed in. • On the courier's own website using the AWB number. If a tracking link has not moved for 48 hours or more after despatch, please write to info@themaisonworld.com with your order number; we will raise a trace request with the carrier.

Once an order is placed, the delivery address can be changed only before the parcel has been handed to the courier. Within that window, write to info@themaisonworld.com with your order number and the corrected address; we will update the despatch label. Once a parcel is in transit, address changes are at the discretion of the courier and may attract a re-routing fee. We are unable to guarantee mid-transit address changes.

Couriers ordinarily make up to three delivery attempts before marking a parcel as undeliverable and beginning the return-to-origin (RTO) process. A parcel may be marked undeliverable if: • You are unavailable across all three attempts and the courier is unable to leave the parcel with a permitted recipient. • The address is incorrect, incomplete, or unverifiable. • You decline to accept the parcel, refuse to pay applicable customs duties (where future international shipments apply), or refuse a delivery OTP check. • The premises are inaccessible (security restrictions, locked premises, no answer at the door). For RTO parcels, we issue a refund of the product price on receipt back at our facility, in line with the /refund-policy. Where a parcel is returned to us through no fault of ours, the original outbound shipping fee (if charged) is non-refundable.

If a parcel arrives visibly damaged, opened, or tampered with, please do not accept the delivery, or accept with a written note to the courier recording the damage at the time of receipt. Photograph the outer carton and any visible damage before opening. Report damage to info@themaisonworld.com within 48 hours of delivery, attaching the photographs and the AWB number. Eligible damaged-on-arrival shipments are processed under the /refund-policy for refund or replacement.

Despatch and delivery timelines may be suspended or extended where performance is prevented or delayed by events beyond our reasonable control, including natural disasters, weather disruptions, public-health restrictions, civil disturbances, strikes, regulatory action, or carrier-network failures. In such events we will keep you informed by email, and continue to honour your refund and cancellation rights as set out in the /refund-policy and /returns-policy.

This page is published in compliance with Rule 4(2)(d) of the Consumer Protection (E-Commerce) Rules, 2020. We have endeavoured to make the disclosures complete and accurate. If you find a defect or believe a delivery dispute has not been resolved fairly, please escalate to our Grievance Officer as set out in /grievance, and, if still unresolved, to the appropriate consumer-disputes redressal commission or the National Consumer Helpline (1915 / consumerhelpline.gov.in).

Questions about a delivery, a missing parcel, or this policy: The Maison World (Ivanaa's Beautify · Sadhana Ojha, Proprietor) 34 Sheshadri Colony, Kila Medan, Mari Mata Square, Indore, Madhya Pradesh – 452006, India Email: info@themaisonworld.com Phone / WhatsApp: +91 99815 22242 Hours: Monday to Saturday, 10:00 AM to 8:00 PM IST