The House
Frequently Asked Questions
The House, answered — the three Maisons, delivery, returns, and the Beauty Suite.
The Maison World is India’s ultra-luxury beauty house, founded in Indore by Sadhana Ojha, bringing three Maisons under one roof: Maison Nox parfumerie, Maison Velours skincare, and The Beauty Suite salon marketplace. Below are the questions we are asked most. For the finer detail, see the Shipping, Returns, and Refund policies.
01
What is The Maison World?
The Maison World is India’s ultra-luxury beauty house, founded in Indore by Sadhana Ojha. It brings three Maisons under one roof: Maison Nox haute parfumerie, Maison Velours skincare formulated for Indian skin and climate, and The Beauty Suite, a curated marketplace for booking salon and bridal rituals.
02
Which brands sit within the House?
Three. Maison Nox is the parfumerie — Eau de Parfum, Parfum, and rare extraits. Maison Velours is skincare and beauty made for Indian skin and climate. The Beauty Suite is an online booking marketplace of curated partner salons and bridal ateliers.
03
Does The Maison World make its own products?
The parfums and skincare are the House’s own — Maison Nox and Maison Velours are our lines. The Beauty Suite is different: it is a marketplace. The House does not operate the salons; it curates partners and provides the booking platform, and each partner sets its own prices.
04
Are the products authentic?
Yes. Every parfum and skincare product is sourced and dispatched directly by the House — there is no third-party reseller in the chain. Orders ship sealed, in the original carton with the manufacturer’s seal intact.
05
Where do you ship, and how long does delivery take?
The House ships across India. Orders placed before 4:00 PM IST on a business day are typically dispatched within 24 hours. Standard delivery takes 5 to 7 business days from dispatch; express delivery takes 2 to 3 business days for a ₹199 charge where the destination PIN code supports it.
06
Is shipping free?
Standard shipping is complimentary on orders of ₹2,000 or above (after discounts, before taxes). Below that value, a flat shipping fee is shown at checkout. Express delivery is charged separately even when standard delivery is free.
07
What is your return policy?
Eligible products may be returned within 7 calendar days of delivery, unopened and sealed in the original carton. Damaged, defective, or wrong items are accepted whether or not the seal is intact — please report those within 48 hours of delivery. Full conditions are set out on the Returns Policy page.
08
How are refunds issued?
Refunds go back to the original payment instrument. Once approved, a refund is initiated within 24 hours and typically settles to a card or bank account in 5 to 7 business days; UPI and wallet refunds are usually faster. The Refund Policy page sets out the full timeline.
09
How does The Beauty Suite work?
The Beauty Suite is an online marketplace for booking hair, skin, beauty, and bridal rituals with curated partner salons across India. You book and pay a deposit online; the balance is settled at the venue. The House curates and verifies partners but does not run the salons.
10
Do you offer cash on delivery?
No. Cash on Delivery is not offered. All orders are pre-paid through the payment methods shown at checkout, settled securely through Razorpay.
11
How do I become a partner salon?
Partnership with The Beauty Suite is invite-only. The House curates rather than lists openly, and partners set their own prices. Ateliers interested in being considered may write to the House at info@themaisonworld.com.
12
How do I reach the House?
Write to info@themaisonworld.com or message +91 99815 22242 on WhatsApp. The House responds Monday to Saturday, 10:00 AM to 8:00 PM IST.